Innovation is our blueprint.
Every enhancement we release is rooted in one simple principle: listen first, build fast, and deliver real value.
Over the past few months, we’ve held deep discovery sessions with our customers.
The goal was clear: less friction, more flow.
It’s time to share our progress — what we’ve enhanced, what’s coming next, and how it all helps streamline your workflow.
• See the Full Claim Journey at a Glance
Our new Claims Timeline shows the status of a claim in the claim overview brings instant clarity to each claim’s progress by visualizing key milestones in one easy-to-read view.
Note: This feature is not activated by default.
Talk to your CSM to enable it.
• Familiar Header Now in the Claims Screen
After many requests, the familiar header—already visible throughout the platform—is now also available in the claims handling screen.
What’s in it for you?
- Fewer clicks to access the information you need
- A smoother experience with key details right where you expect them
- Hover over the car icon to instantly view the circumstances—no extra click needed!
We’re all about saving you time and keeping things simple.
• Handle Urgent Claims Faster — Automatically
You can now prioritize incoming claim emails based on criteria that matter to you (like total loss or theft). Your CSM can configure rules so high-stakes cases get flagged immediately — helping your team stay focused on what’s critical.
Talk to your CSM to set up your custom prioritization.
• Smarter Tariffs, Brand by Brand
Repair costs vary — and EVs are shifting the landscape fast.
We’ve introduced brand-based tariff models, giving you flexibility to set prices that reflect today’s real market conditions:
- More accurate pricing
- Ready for EV repairs
- Adapted to regional needs
Stay competitive with a tariff structure built for what’s next.
What’s Coming in Early Q2
With usability at the center, we’re rolling out enhancements designed to boost efficiency, reduce cognitive load, and give you back control.
• Split-Screen View
Quickly scan emails and find the right information without switching back and forth.
• Previewable Attachments
Save time by previewing files at a glance — no need to open them separately.
• Draft Functionality
Start a message, save it, and return later — so nothing is lost if you’re interrupted.
• Pop-Ups for Car, Contract & Supplier Data
Access key contextual data without changing screens.
Less searching, more doing.
These aren’t just features — they’re real-world tools for real-world workflows. We’re building a UBench that’s faster, smarter, and truly intuitive.
Coming Up Mid-Term:
Tackling Industry-Wide Pain Points
Here’s a preview of what we’re working on to continue improving your experience:
• Enhanced Insurer Connectivity
Smarter claims start with smarter data exchange. We’re improving integrations to eliminate silos.
• One Login. Maximum Security.
Single Sign-On (SSO) is coming soon — delivering seamless access with stronger security.- - -
- Stronger access control
- Reduced password risk
- Fully GDPR-compliant
- Protect user data and simplify authentication — all in one move.
• PEPPOL Integration
Simplify compliance with electronic invoicing through PEPPOL, ensuring smooth documentation and regulatory alignment.
These upgrades target real inefficiencies in the industry.
We’re not just building software — we’re building smarter workflows.
As always, your voice shapes our roadmap.
Every update we build is powered by your input — and we’re grateful for it.
Thank you for being part of the journey.
Stay tuned — the future of UBench is just getting started.