UBCall is live — and it’s changing the way damage gets reported.
A solution that eliminates ambiguity from claims submitted by phone, email, or through less intuitive desktop web applications — by offering a clear, guided, and fully documented digital claims flow. Now, it’s also a valuable part of our Driver Kit. This marks a new era in the industry, setting unprecedented standards from the driver’s first touchpoint in end-to-end claims management.
Why UBCall?
For too long, damage reporting relied on phone calls, emails, and fragmented systems — resulting in poorly documented claims, delays, and inconsistent outcomes.
We’ve built a seamless, intuitive digital solution that eliminates inefficiencies and unlocks a better claims experience for all parties.
The Advantage
In the fast-paced world of claims management, time is everything.
UBCall, as a part of Driver Kit, solves long-standing pain points in claims management:
1. Eliminating Inefficiencies
Our intuitive First Notice of Loss (FNOL) solution enables seamless two-way communication between drivers and claims handlers — reducing the need for emails, clarifications, and back-and-forth messages. This not only cuts administrative overhead but also speeds up the entire claims process.
2. Accelerating Processing Times
We have learned that the more intuitive the First Notice of Loss is, the more complete the information we receive from the driver. This accelerates the processing times tremendously.
3. Enhancing User Experience
Smooth, intuitive experience for Drivers, which will showcase the modernised landscape of the leasing companies they are having their car with.
Value Beyond Metrics
UBCall, as part of the Driver Kit, isn’t just efficient — it’s impactful. Here’s how:
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Operational Focus: By reducing manual processing, teams now have more time to focus on complex claims.
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Driver Satisfaction: Claims now flow with fewer back-and-forth. Accurate data collected at the source means fewer emails, calls, and delays.
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ESG goals: Driver digital self-registration helps reduce the carbon footprint and supports a more responsible, user-driven service experience.
Your Role in Our Success
As we continue this journey, your feedback is invaluable.
Together, we’re not just adapting to the future of claims management — we’re defining it.
Welcome to a new era of seamless, efficient, and customer-centric claims processing.