New Features Driving Efficiency and Usability

At UBench, our commitment to innovation has led to significant enhancements across our platform, aimed at streamlining workflows, boosting efficiency, and enhancing user experience. Here’s a look at the impactful features we’ve introduced:

Prioritized Communication Features

Managing claims often involves handling multiple processes and workflows. To help you focus on the most important tasks, we introduced Prioritized Communication features. These tools highlight critical messages and actions, ensuring clarity and efficiency in communications without adding complexity to your team’s task management.

Why it matters:

• Important communications are always front and center.
• Reduced risk of missed updates.
• Faster, more informed decision-making.

Features:

• Simplified Document Uploads Drivers can now upload all necessary documents via a secure link, eliminating the back-and-forth of email communications. This reduces delays and streamlines interactions between drivers and claims managers.
• One-Page Claim Overview for Insurers A one-page overview provides insurers with complete claim information, improving accessibility and communication.
• Task List for Unseen Claims A new task list allows managers to see claims they haven’t yet reviewed, ensuring better claim management.
• Timeline Filters Enhanced timeline filters on the claim level help track both automated and manual steps, providing greater clarity.
• Customer Satisfaction Survey in UBCall The integration of a customer satisfaction survey in the UBCall application improves client feedback collection.
• Custom "Dunning" Levels A feature to flag customers with payment or operational issues, helping to prevent potential problems during claims creation.
• Third-Party Screen Enhancements On-hover functionality now displays more detailed information about insurers on the third-party screen.

30% Faster Platform

In 2024, we prioritized a major infrastructure upgrade, resulting in a 30% improvement in platform performance. This update ensures:

• Faster loading times.
• Improved data handling.
• Enhanced security and streamlined workflows.

Rest API Enhancements

• Sending/Receiving Notes through the API The ability to send and receive notes via REST API expands the functionality and improves integrations.

• Extended Error Logging Enhanced error logging for outgoing interfaces enables faster issue resolution and customer notifications.

• Fleet Access Reporting Generate reports for all accounts with access to a specific fleet, improving oversight and management.

Other New Features

• Improved Parts Ordering Interface An enhanced parts ordering interface adds new functionality for partner integrations.
• Keyboard-Friendly Time Entry Time fields can now be entered via the keyboard, improving speed and ease of use.
• Duplicate Flag Extension A new task list helps manage duplicate claims more efficiently by identifying and resolving them.
• Date Validation Improved logic for date fields (intake, repair, accident) reduces user errors and increases data quality.
• Loss of Value Calculation Expanded options for loss of value calculation: manual, expert-assisted, or automatic.
• On-Screen Documentation for Training To support platform adoption and training, we’ve implemented on-screen documentation. Contact your CSM to activate.

These updates are just the beginning. Our mission remains the same: to provide innovative solutions that streamline your workflows and empower your team to succeed while staying on the Driver's seat.

Keep an eye out for further updates as we keep enhancing the UBench platform for you.
And let’s make 2025 your most efficient year yet!