Tired of jumping between screens to manage claim messages?
With Split View in the Communication Module, you get a streamlined layout where all your communication is just a click away — faster, clearer, and more organized.
Try it now – toggle the view in the top-right corner of your screen.
What Is Split View?
Split View is a new layout in the Communication Module that displays both:
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A message list (left panel)
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A message detail view (right panel)
Switching views is easy:
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Classic View = single message table
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Split View = messages + detail side by side
Use the toggle icon in the top-right corner to switch between them anytime.
Use Left Panel to Navigate the Message List
In Split View, the left panel shows all communications related to the selected claim.
You can:
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Scroll through or filter messages
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Click a row to open the message in the right panel
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Sort by Date, Sender, Priority, Subject
Visual indicators:
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Bold text = Unread
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Regular text = Read
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Highlight color = Selected message
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Icons:
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🔴 High priority
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🟠 Medium priority
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📎 Attachment
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📌 Memo
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✅ Handled
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↙ / ↗ Incoming / Outgoing
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Use the Right Panel for
Message Details and Actions
Clicking a message opens the full content in the right panel.
Here, you can:
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Read the full message
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View sender, timestamp, subject
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Open attachments
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Reply or take next action (e.g., forward, mark as handled)
Everything happens in one view — no back-and-forth needed.
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Customize Your Layout
Need more control over how messages are displayed?
Use the Layout Mode toggle to switch between:
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Single List View — All messages in one column
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Multiple List View — Messages grouped by sender, status, etc.
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Single vs Multiple list view
Your filters and sorting stay active when changing layout mode.
💡 Tip: Use Multiple Lists when managing a high volume of claims.
Summary of Key Features
| Feature | Description |
|---|---|
| 🖥️ Split View | View messages + details side by side |
| 📥 Message list | Scroll, filter, sort by date/sender/priority |
| 🔎 Visual icons | Priority, attachments, memos, handled, in/out |
| 📤 Detail panel | Read message, reply, open attachments |
| ↔️ Layout switch | Choose between Single or Grouped list views |
| 🗂️ Content switching | Switch between messages, documents, and notes without leaving the screen |
| 🔍 Search (coming soon) | Built-in global search to quickly find messages and documents |
? FAQ
Q: I don’t see the Split View toggle.
A: Make sure your Communication Module is up to date. If the toggle is still missing, please contact your administrator.
Q: Can I go back to Classic View?
A: Yes, absolutely! The toggle lets you switch views anytime.