We’ve all been there — crafting a message, getting interrupted, and then… it’s gone. But not anymore.
Introducing the Save Draft feature in the UBench Communication Module — a small button that brings a big sense of relief.
Now you can pause mid-message, switch tasks, or log out — and return exactly where you left off.
Why This Matters?
In high-stakes environments like claims handling, unfinished messages are more than a nuisance — they cost time, cause confusion, and increase rework.
With Save Draft, you can start a message, walk away, and return with zero loss of information — securely and privately.
Key Benefits
No more retyping
Start your message now, finish it later — without rushing or repeating.
Private by default
Drafts are only visible to the person who created them. No one else can view, edit, or send them.
Visibly separate
Drafts are clearly marked and appear separately from sent messages — no accidental sends.
Easy to discard
One click, and your draft is gone — permanently. Simple and clean.
Encourages better communication
Take time to think, draft carefully, and send with confidence.
What’s New Compared to Before
Before: Messages had to be sent or lost — no in-between.
Now: You can save progress, come back later, and finish when you’re ready — all within the same claim.
How It Works (In 3 Seconds)
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Click “Save Draft” while writing your message
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Your content is saved — securely linked to the related claim
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When you return, your draft is waiting, exactly as you left it
And yes, you can delete it at any time.
Who’s It For?
This feature is a quiet hero for:
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Busy claims handlers juggling multiple tasks
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Teams who need to think through messages before sending
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Anyone writing complex, sensitive, or staged responses
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A Few Smart Use Cases
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Draft internal notes for team review before forwarding externally
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Stage your message, then finalize after approvals
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Prevent losing thoughtful replies to unexpected interruptions
Ready to Write Smarter but not a Customer Yet?
Click here
if you want a live walkthrough or demo